In case of any technical issue due to which the payment gets deducted from the payer’s account and does not reach the company’s account or a double payment happens and the payment gateway service clearly mentions it, the company will send a refund request to the payment gateway service after which it should take 7-10 working days for the payment to be credited back to the payer’s account.
In all other cases where there is discrepancy in the fee paid, the customer has to directly contact the company and the company decision would be final.